Payment Policy

1. Currency and pricing

Prices are quoted in LKR for Sri Lankan clients and in USD for overseas clients. Where a USD price is billed in LKR, the exchange rate stated in the quotation or contract is fixed for that contract. Livezen Technologies (Pvt) Ltd is not currently VAT-registered, so invoices carry no VAT; if registration or other taxes later apply, they will be shown separately on the invoice.

2. Accepted payment methods

- Bank transfer or online banking to the Livezen account shown on the invoice. Bank transfer or online banking to the Livezen account shown on the invoice. - Credit and debit cards (Visa, Mastercard, Amex) through our secure payment gateway [gateway name]. Credit and debit cards (Visa, Mastercard, Amex) through our secure payment gateway [gateway name]. - Cheques payable to "Livezen Technologies (Pvt) Ltd" for Sri Lankan clients; work starts after the cheque clears. Cheques payable to "Livezen Technologies (Pvt) Ltd" for Sri Lankan clients; work starts after the cheque clears. - International wire transfer or approved payment platforms for overseas clients; the sender pays all transfer fees. International wire transfer or approved payment platforms for overseas clients; the sender pays all transfer fees. Livezen never asks for card details by email, phone or chat, and never changes its bank details by email alone. If you receive such a request, confirm it by calling +94 11 419 1929 before paying.

3. Payment schedules

Service — When payment is due Custom website and software projects — 50% advance on signing, 30% on design or beta approval, 20% before launch and handover Projects under LKR 100,000 — 50% advance, 50% before launch Annual maintenance contracts — 100% yearly in advance Hosting, domains and software licences — 100% in advance, before activation or renewal SaaS subscriptions — Monthly or yearly in advance, auto-renewing until cancelled SEO and digital marketing retainers — Monthly in advance; ad budgets paid in advance or directly to the platform Government and corporate tenders — As set out in the tender and contract

4. Invoices and receipts

We issue an invoice for every payment and a receipt once the payment is received. Please quote the invoice number in your payment reference and send proof of payment to support@livezentech.com.

5. Late payment

Invoices not paid by the due date may be charged a late fee of 2% per month on the overdue amount. We send reminders at 7 and 14 days overdue.

6. Suspension for non-payment

If an invoice is 30 days overdue, we may suspend hosting, maintenance, SaaS access or ongoing work after 7 days' written notice. Restoring a suspended service may incur a reconnection fee. Domains and licences not renewed by their expiry date may be lost, and Livezen is not responsible for that loss.

7. Ownership until paid

Deliverables, source code and admin access are handed over only after full payment. Until then, Livezen keeps ownership of the work.

8. Renewals

We send renewal invoices at least 30 days before hosting, domain, licence, AMC or subscription renewal dates. Auto-renewing subscriptions can be cancelled any time before the next billing date.

9. Billing disputes

Tell us about any billing error within 14 days of the invoice date. We will review it and correct the invoice if needed. Undisputed parts of an invoice remain due on time.

10. Payment security

Card payments are processed by a PCI-DSS compliant gateway. Livezen does not store full card numbers. See our Privacy Policy for how we handle payment data.

Questions about this policy?

Email info@livezentech.com or call +94 77 242 4400 .