Privacy Policy

1. Who is responsible

Livezen Technologies (Pvt) Ltd, Reg. No. PV 126898, 4th Floor, 388/7/D New Kandy Road, Kaduwela 10640, Sri Lanka, is the controller of personal data collected through this website. When we host, build or maintain a website or system for a client, the client is the controller of its end-users' data and Livezen acts as a processor on the client's instructions.

2. Data we collect

- Data you give us: name, company, job title, email, phone number, billing address, project briefs, files you upload, job applications (CVs) and messages you send through forms, email, WhatsApp or chat. Data you give us: name, company, job title, email, phone number, billing address, project briefs, files you upload, job applications (CVs) and messages you send through forms, email, WhatsApp or chat. - Account and order data: login details for client portals, purchase history, licence keys issued to you, and support tickets. Account and order data: login details for client portals, purchase history, licence keys issued to you, and support tickets. - Payment data: transaction references and the last four digits of cards. Full card numbers are handled by our payment gateway and bank, never stored by us. Payment data: transaction references and the last four digits of cards. Full card numbers are handled by our payment gateway and bank, never stored by us. - Technical data: IP address, browser and device type, pages viewed, referring site, and approximate location derived from IP. Technical data: IP address, browser and device type, pages viewed, referring site, and approximate location derived from IP. - Cookies and similar tools: see 1.7. Cookies and similar tools: see 1.7. - Data from others: partner referrals, public business directories and software vendors (for example Adobe or Microsoft) when they confirm a licence order. Data from others: partner referrals, public business directories and software vendors (for example Adobe or Microsoft) when they confirm a licence order.

3. Why we use it and our legal basis

Purpose — Legal basis Reply to enquiries and send quotes — Your request / steps before a contract Deliver websites, hosting, maintenance, licences and SaaS products — Performance of a contract Invoicing, payments, accounting and tax records — Legal obligation Security, fraud prevention and abuse monitoring — Legitimate interests Improving the website and our services — Legitimate interests Marketing emails and newsletters — Consent (withdraw at any time) Recruitment — Your application / legitimate interests

4. Who we share it with

We do not sell personal data. We share it only with: hosting and cloud providers; payment gateways and banks; software vendors and distributors needed to issue your licence; email, analytics and CRM tools; professional advisers; and authorities when the law requires. Every service provider is bound to keep your data confidential and use it only for our instructions.

5. International transfers

Livezen operates in Sri Lanka, the United States, the United Kingdom and the United Arab Emirates, and some providers store data abroad. When data leaves Sri Lanka we use the safeguards the PDPA requires, such as contractual clauses and providers with recognised security standards.

6. How long we keep it

- Enquiries that do not become projects: 2 years from last contact. Enquiries that do not become projects: 2 years from last contact. - Client, contract and invoice records: 7 years after the contract ends, for tax and legal purposes. Client, contract and invoice records: 7 years after the contract ends, for tax and legal purposes. - Job applications: 12 months, unless you agree to a longer period. Job applications: 12 months, unless you agree to a longer period. - Server and security logs: up to 12 months. Server and security logs: up to 12 months. We then delete or anonymise the data.

7. Cookies

We use strictly necessary cookies to run the site, and, with your consent, analytics and marketing cookies (for example Google Analytics or Meta Pixel). You can change your choice at any time through the cookie banner or your browser settings. Blocking necessary cookies may stop parts of the site working.

8. Security

We use HTTPS encryption, access controls, regular backups, updated software and staff confidentiality agreements. No system is fully secure; if a breach is likely to harm you, we will notify you and the Data Protection Authority of Sri Lanka as the PDPA requires.

9. Your rights

Subject to the law, you can ask to access your data, correct it, delete it, withdraw consent, object to or restrict processing, and receive a copy in a portable format. Email us at the address in 1.11. We reply within 21 working days and may need to verify your identity. You may also complain to the Data Protection Authority of Sri Lanka, or to your local regulator if you are in the EU, UK or US.

10. Children

Our services are for businesses and adults. We do not knowingly collect data from children under 18. If you believe a child has sent us data, contact us and we will delete it.

11. Contact and Data Protection Officer

Data Protection Officer: [Name], Livezen Technologies (Pvt) Ltd, 4th Floor, 388/7/D New Kandy Road, Kaduwela 10640, Sri Lanka. Email: privacy@livezentech.com (or support@livezentech.com). Phone: +94 11 419 1929.

12. Changes

We may update this policy. The effective date at the top shows the latest version, and we will tell clients by email about material changes.

Questions about this policy?

Email info@livezentech.com or call +94 77 242 4400 .