Terms & Conditions

1. Our services

Livezen provides website and web-application development, e-commerce, hosting and domain registration, annual maintenance contracts (Basic, Pro, Ultimate and Enterprise), server management, software licence resale (including Adobe, Microsoft, Corel and antivirus products), SaaS products such as ShopBox and Salon CMS, SEO, digital marketing, design and IT consulting. The exact scope, price and timeline of each engagement are set out in a signed quotation, proposal or service agreement (the "Order"). If an Order conflicts with these Terms, the Order prevails.

2. Quotations and orders

Quotations are valid for 30 days unless stated otherwise. Work starts once we receive a signed Order and any advance payment. Work outside the agreed scope is a change request and is quoted separately.

3. Client responsibilities

You agree to: - give accurate information, content, logins and approvals on time; give accurate information, content, logins and approvals on time; - hold the rights to any text, images, logos or data you send us; hold the rights to any text, images, logos or data you send us; - review deliverables within 7 working days, after which they are treated as accepted; review deliverables within 7 working days, after which they are treated as accepted; - keep your account passwords secure and tell us of any unauthorised access. keep your account passwords secure and tell us of any unauthorised access. Delays caused by missing content or approvals extend the timeline and may lead to extra charges.

4. Acceptable use

You must not use our website, hosting or products to: break any law; host or send malware, spam or phishing content; infringe intellectual property; store unlawful or abusive material; attack or overload our systems; or resell our services without written permission. We may suspend any service that breaks this clause, without refund.

5. Intellectual property

- Your deliverables: once you pay in full, you own the custom design and content created specifically for you. Your deliverables: once you pay in full, you own the custom design and content created specifically for you. - Livezen materials: our frameworks, code libraries, CMS platforms, templates, tools and know-how stay our property. You receive a non-exclusive, perpetual licence to use them as part of your deliverable. Livezen materials: our frameworks, code libraries, CMS platforms, templates, tools and know-how stay our property. You receive a non-exclusive, perpetual licence to use them as part of your deliverable. - Third-party items: fonts, plugins, stock media, open-source code and software licences are subject to their owners' licences. Third-party items: fonts, plugins, stock media, open-source code and software licences are subject to their owners' licences. - Portfolio: unless you ask us in writing not to, we may show the finished work and your name or logo in our portfolio and tender submissions. Portfolio: unless you ask us in writing not to, we may show the finished work and your name or logo in our portfolio and tender submissions.

6. Software licences

Software we resell is supplied under the publisher's end-user licence agreement. Licence keys and accounts are for the stated term, number of users or devices, and territory. Livezen is not responsible for changes the publisher makes to the product, its features or its pricing.

7. Hosting, maintenance and SaaS

We aim for 99.5% monthly uptime on managed hosting, excluding scheduled maintenance, third-party outages and events beyond our control. Annual maintenance contracts cover the items listed in the package; other work is charged separately. You are responsible for your own content backups unless backup is part of your package. We may suspend services for non-payment under the Payment Policy.

8. Confidentiality

Each party keeps the other's non-public business information confidential and uses it only to perform the Order. This duty continues for 3 years after the engagement ends.

9. Warranties

We perform services with reasonable skill and care. For new website and software projects, we fix defects in our own code reported within 30 days of launch at no charge. Apart from this, services are provided "as is", and we do not guarantee specific search rankings, traffic, sales or advertising results.

10. Limitation of liability

To the extent the law allows, Livezen is not liable for indirect or consequential loss, lost profits, lost data or business interruption. Our total liability under any Order is limited to the fees you paid for that Order in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

11. Indemnity

You will indemnify Livezen against third-party claims arising from content or materials you provide, or from your breach of these Terms.

12. Termination

Either party may end an Order with 30 days' written notice, or immediately if the other party materially breaches it and does not fix the breach within 14 days of notice. On termination you pay for work done and costs committed up to the termination date. Refunds follow the Refund and Cancellation Policy.

13. Force majeure

Neither party is liable for delays caused by events beyond reasonable control, including natural disasters, power or internet outages, government action, civil unrest or failures of third-party providers.

14. Governing law and disputes

These Terms are governed by the laws of Sri Lanka. The parties will first try to settle any dispute through good-faith discussion for 30 days. Unresolved disputes go to the courts of Colombo, Sri Lanka.

15. General

We may update these Terms; the version in force when you sign an Order applies to that Order. If any clause is unenforceable, the rest remains valid. Our related policies (Privacy, AI, Branding, Refund and Payment) form part of these Terms.

16. Contact

Livezen Technologies (Pvt) Ltd, 4th Floor, 388/7/D New Kandy Road, Kaduwela 10640, Sri Lanka. support@livezentech.com · +94 11 419 1929.

Questions about this policy?

Email info@livezentech.com or call +94 77 242 4400 .