Refund Policy

1. Custom projects

If you cancel after work starts, we keep the advance and invoice any completed milestones and costs we have committed, such as licences, themes or stock media bought for you. We hand over completed work once payment is settled. If Livezen cancels a project for reasons not caused by you, we refund the payments for undelivered work.

2. Maintenance contracts

AMC fees (Basic, Pro, Ultimate, Enterprise) are paid yearly in advance. Cancellations within the first 3 months receive a pro-rata refund for unused full months, less the value of any work already delivered above the monthly allowance. After 3 months, the fee is non-refundable but the service continues to the end of the term.

3. Software licences

Digital licences cannot be returned once a key, download link or account has been issued, because the publisher does not let us recover them. If a key is invalid or does not activate, tell us within 7 days and we will replace it or refund it in full. Wrong-product orders caused by the buyer are not refunded, though we will try to help through the publisher's own policy.

4. SaaS subscriptions

New subscribers who have not used the product live may request a full refund within 7 days of their first payment. After that, you can cancel at any time and the subscription runs to the end of the paid period, with no partial refunds.

5. How to request a refund

Email support@livezentech.com with your invoice number, the service and the reason. We reply within 5 working days. Approved refunds are paid to the original payment method within 14 working days. Bank charges, gateway fees and currency differences are not refunded.

6. Chargebacks

Please contact us before raising a dispute with your bank. Filing a chargeback without first contacting us may lead to suspension of related services until it is resolved.

7. Your legal rights

This policy does not affect any rights you have under the Consumer Affairs Authority Act No. 9 of 2003 or other laws that cannot be excluded.

Questions about this policy?

Email info@livezentech.com or call +94 77 242 4400 .