Annual Maintenance Contract
Website Maintenance & Support
A website is never "finished" — it needs regular updates, secure hosting, watchful monitoring and someone to call when something breaks. Our AMC bundles all of it into one predictable yearly fee.
One yearly fee instead of ad-hoc invoices
Outdated software is the leading cause of website compromise. An Annual Maintenance Contract keeps your CMS, plugins, themes and server patched, your data backed up and your uptime monitored — with service-level commitments on response time and uptime, not best-effort promises.
Hosting, domain, email, website and server issues are all handled by the same team, so there is one number to call when something needs attention.
Three services, one contract
Website Maintenance & Support
Regular CMS, plugin and theme updates, bug fixes, content changes, performance tuning and a support desk that responds within a guaranteed time.
Web Hosting
Reliable cloud hosting sized for your traffic, with SSL, business email, CDN and staging environments on the higher tiers — all managed by us.
Server Maintenance & Security
Uptime monitoring, scheduled backups, malware scanning and removal, firewall protection and OS-level patching to keep the platform hardened.
Predictable cost
One annual fee instead of an invoice every time something needs attention.
Security first
Outdated software is the leading cause of compromise — we keep everything patched.
Guaranteed response
Service-level commitments on response time and uptime, not best-effort promises.
Business continuity
Scheduled backups and a tested restore process keep a bad day a minor inconvenience.
One point of contact
Hosting, domain, email, website and server — all handled by the same team.
Onboarding audit
We audit versions, security, backups, page speed and broken links before anything else.
Four packages, priced per year
All prices are per year in Sri Lankan Rupees and exclude applicable government taxes. USD equivalents are shown for reference at a contract-locked rate of LKR 350 / USD. You can upgrade at any time during the contract.
Basic
Small business & brochure sites
Pro
Growing businesses & e-commerce
Ultimate
High-traffic & multi-site
Enterprise
Mission-critical systems
Basic — LKR 35,000 / year
For brochure-style websites of small businesses, professionals and start-ups. Keeps the site hosted, secured with SSL, backed up weekly and updated monthly, with a couple of hours each month for content changes.
Pro — LKR 87,500 / year
For growing businesses, small e-commerce stores and organisations that update content regularly. Adds daily backups, a web application firewall, malware removal, CDN delivery, more support hours and quarterly performance reports.
Ultimate — LKR 175,000 / year
For high-traffic sites, multi-site portfolios and online stores where downtime costs money. Runs on a managed VPS with 1-minute monitoring, off-site backups, DDoS protection, a staging environment, monthly server patching and a dedicated account manager.
Enterprise — LKR 350,000 / year
For mission-critical platforms, portals and integrated systems. Dedicated managed cloud infrastructure, 24/7 real-time monitoring and support, hourly backups, a disaster-recovery plan, continuous patching, 30 support hours a month and monthly review meetings.
- Recommended
Every feature, side by side
* Subject to fair-use policy. Support hours do not roll over. Business hours: Mon–Fri 9:00am–6:00pm, excluding Sri Lankan public holidays. Response times are first-response targets; resolution depends on severity.
Incident severity & response
Times shown are maximum first-response targets. If guaranteed uptime is not met in a given month (excluding scheduled maintenance and force majeure), a service credit of 5% of that month's pro-rated fee is applied per full 0.5% shortfall, capped at 50%.
- Critical
- High
- Medium
- Low
What's included — and what isn't
Included
Core / CMS, plugin, theme and framework updates with pre-update backup
Security monitoring, scanning, hardening and firewall management
Not included (quoted separately)
New pages, features, modules or integrations beyond included hours
Copywriting, photography, graphic design and video production
Third-party licence fees (premium plugins, paid APIs, SaaS tools)
Digital marketing, paid advertising and ongoing SEO campaigns
Recovery from damage caused by client-side changes or unauthorised third-party access
- Hosting, SSL, email and domain management as per package
- Bug fixes for existing functionality
- Content updates within the included monthly hours
- Backups, restore on request and uptime monitoring
- Performance tuning and reporting as per package
- Full redesign, rebranding or migration to a new platform
- Domain registration / renewal fees (billed at cost)
The contract, in plain terms
The AMC runs for 12 months from the commencement date and renews automatically for a further 12 months unless either party gives 30 days' written notice before the renewal date.
The annual fee is payable in full in advance, within 14 days of invoice, before services commence. Enterprise clients may opt for two half-yearly instalments. Add-ons and out-of-scope work are invoiced monthly in arrears. Late payments attract 2% interest per month and services may be suspended after 30 days overdue.
Prices are quoted in LKR, exclusive of VAT, SSCL and any other applicable taxes, and are fixed for the contract term. Renewal pricing may be revised with 30 days' notice. USD-linked components are locked at LKR 350 / USD for the term.
Included content-update hours are allocated monthly and do not roll over. Requests are logged through the agreed support channel; work beyond the allocation is quoted before it starts.
The client provides timely access to hosting, domain, CMS and third-party accounts; supplies content in a ready-to-use form; nominates a single point of contact; and keeps third-party licences current. Changes made by the client or third parties outside Livezen's control are not covered by the SLA.
Routine maintenance is carried out in low-traffic windows with at least 24 hours' notice where possible, and is excluded from uptime calculations.
Backups are retained as per package. Restores on request are included; restores caused by client-side actions beyond one per quarter may be charged. The client owns all website content and data and may request a full export at any time.
Both parties keep credentials, business information and the agreement confidential. Livezen will not share client data with third parties except as required to deliver the services (e.g. hosting providers).
Livezen's total liability is limited to the fees paid for the current contract year. Livezen is not liable for indirect or consequential losses, or for loss caused by third-party services, force majeure, or client actions.
Either party may terminate for material breach not remedied within 30 days of written notice. Early termination by the client for convenience does not entitle a refund of the annual fee. On termination Livezen provides a full backup and cooperates with a reasonable hand-over.
This agreement is governed by the laws of the Democratic Socialist Republic of Sri Lanka.
A signed proposal document with acceptance and sign-off pages is issued on request. Proposals are valid for 30 days from the date of issue.
Request an AMC proposal
Tell us about your website and we'll come back with the right package, a full onboarding audit scope and a commencement date.
What happens next
1 Onboarding audit We review software versions, security posture, backups, page speed and broken links across your site and hosting.
2 Your proposal You receive the recommended package, exactly what the audit found, and a commencement date.
3 Maintenance calendar Once signed, we agree the update and reporting schedule and open your dedicated support channel.
Proposals are valid for 30 days from the date of issue. No obligation, and the audit scope is yours to keep either way.